Promotions & Special Events FAQ

Promotional items will be distributed on the gameday specified, on a first-come, first-served basis, beginning when gates open until supplies last. Promotional items are distributed at the four main points of ballpark entry (WIllie Mays gate, 2nd & King gate, Lefty O’Doul gate and Marina gate). Promotional items are not distributed at the ballpark entry gates within the Dugout Store or 58 Social. Once a gate has run out of the item, fans are not permitted to exit and re-enter another gate.

One (1) promotional item per ticketed fan, regardless of the number of tickets held. Ticket holder must be present to receive the item. Children 24 months and younger will be issued one (1) promotional item, only if the item is designated for kids 14 and younger.

Wearable items (jerseys, T-Shirts, etc.) are available in Adult M and XL sizes, unless stated otherwise.

Promotional dates, items and quantities are subject to change or cancellation. The Giants are not responsible for lost or stolen items once they have been distributed. Lost or stolen items will not be replaced.

The Giants retain the right to change this policy without notice.

Q: How do I buy Special Event tickets?

A: Special Event tickets are sold online, over the phone or in-person at the ballpark (non-gamedays, Dugout Store, 9a-5p; gamedays, Box Office starting three (3) hours before game time), subject to availability.

Q: Is there an added cost for a Special Event ticket?

A: Yes. To account for the item associated with the ticket package, Special Event tickets are priced higher than a regular game ticket.

Q: Does a Special Event ticket include a seat for the game?

A: Yes. A Special Event ticket includes entry to the ballpark and a seat for the game.

Q: Can I add a Special Event to previously purchased tickets?

A: In some cases, yes. A Special Event can only be added to single game tickets that were purchased directly from the San Francisco Giants and are not associated with another promotion. Tickets purchased via a third party cannot be converted to Special Event tickets. Contact Customer Service to process - customerservice@sfgiants.com or (415) 972-2209.

Q: Can I purchase ADA accessible Special Event tickets?

A: Yes. When purchasing online, toggle the ADA icon in the upper right corner to obtain ADA Special Event tickets. If you need additional assistance, please contact Customer Service - customerservice@sfgiants.com or (415) 972-2209.

Q: Do I need a Special Event ticket to receive the associated item?

A: Yes. Special Events are sold as a package and the associated item can only be redeemed with a Special Event ticket.

Q: Where can I redeem my Special Event item?

A: Special Event items are typically available for redemption outside Section 334 at the top of the ramp (View Reserve, 5th level) unless otherwise noted on your game ticket. Redemption is available from when the gates open until the end of the 4th inning.

Q: When can I redeem my Special Event item?

A: Special Event items are available for redemption from when the gates open until the end of the 4th inning.

Q: Can my Special Event item be mailed to me if I miss the game?

A: No. Special Event items can only be picked up at the ballpark on the day of the game. If you are unable to attend, you forfeit the item. Or, you can forward your ticket to someone else to redeem on your behalf.

Q: Can Ticket Members add a Special Event to their tickets?

A: Yes. Ticket Members have access to purchase an add-on that is eligible to redeem the item associated with the Special Event. Members can purchase through MySFTix, here, and select Exclusive Offers.

Q: What do Ticket Members get with a Special Event add-on?

A: A special event add-on is eligible to redeem the item associated with the special event only. Special Event add-ons are not a game ticket. Ticket Members must have a valid game ticket along with their Special Event add-on to enter the ballpark and acquire the item. This perk is only eligible for Giants Ticket Members.