Q: How many tickets can be redeemed per game?
A: Members can redeem a maximum of ten (10) tickets per 2024 regular season game in The 415. Subject to availability. Members can also purchase a maximum of fourteen (14) tickets at regular price.
Q: When will my flex credit be available on my account?
A: After purchase of your membership, please allow 48 business hours for your flex credit to appear on your account. The opportunity to redeem flex credit for game tickets will open in late 2023.
Q: What if The 415 sells out for a specific game?
A: For any game that reaches capacity in The 415, members can redeem flex credit for Stand Room Only (SRO) tickets. Maximum of ten (10) tickets per game. Subject to availability. Flex credit is also redeemable for locations outside The 415 and SRO at regular price.
Q: Is there a deadline to redeem 2024 flex credit?
A: Flex credits can be redeemed any time before first pitch. Tickets in The 415 are subject to availability, so we encourage members to secure their preferred games in advance.
Q: If I use all of my flex credit, can I purchase more?
A: Yes. Additional flex credit may be purchased in $50 increments with a 10% processing fee . Adding additional flex credit unlocks new levels of Flex Membership with access to member pricing in different seating categories at Oracle Park. Reach $499 in credit to unlock Starter Membership, $999 for Plus Membership, $1999 for Pro Membership and $4999 for Club Membership. Learn more.
Q: When will my add-on flex credit be available?
A: Your credit will be available for redemption immediately. 2024 flex credit is non-refundable and can only be applied to 2024 regular season home games. Any remaining credit will not carry over into future seasons. Please allow 48 business hours for your upgraded membership level and corresponding seat access (if applicable) to become available.
Q: Can I use my flex credit to purchase Special Event tickets?
A: Special Event add-ons may be purchased separately and in addition to game tickets via MySFTix. Flex credit cannot be applied to Special Event add-on purchases. Associated game tickets required for special event item redemptions.
Q: Is flex credit eligible for Postseason tickets?
A: No. Flex credit is eligible for 2024 regular season games only. However, members of The 415 receive exclusive access to Postseason ticket presales.
Q: Do all memberships to The 415 include flexible ticket credit?
A: Discounted memberships available to Season Ticket Members do not include flex credit.
Q: Can tickets secured with flex credit be forwarded to others?
A: After redemption, tickets can be forwarded to others. NOTE: Guests must be accompanied by a member of The 415 to enjoy member benefits, including early access to the ballpark and Bullpen Terrace as well as specials on food and beverages. Forward Ticket Instructions
Q: If I can no longer attend the game - can I exchange my tickets?
A: Yes. New in 2024, members of The 415 have access to unlimited ticket exchanges. Exchanges are available until 24 hours before first pitch. Tickets must be exchanged individually and cannot be combined for a higher value. Exchanges are only eligible for a game and seating category of equal or lesser ranking. Exchanges for a game and/or seating category of higher ranking will require additional charges.Tickets cannot be exchanged for potential Postseason games or non-baseball events at Oracle Park.
Q: Are tickets acquired through my membership to The 415 eligible for resale?
A: No. Tickets acquired using flex credit may not be resold or otherwise distributed to individuals not personally associated with the ticket purchaser. The sale, attempted sale or transfer of tickets purchased through this ticket offer and in violation of this policy is PROHIBITED. Violation of this policy may result in the revocation of certain or all tickets purchased, loss of access to Benefits and/or cancellation of The 415 membership, without a refund or compensation. If you have redeemed tickets for a game you can no longer attend, please utilize Ticket Exchange.
Q: Are unused 2023 ticket vouchers eligible for 2024 tickets?
A: No. 2024 flex credit is only eligible for the 2024 regular season. The vouchers included in past memberships and any associated value are not eligible for the following season.
Q: How do members access their tickets?
A: Giants tickets are mobile only via the MLB Ballpark app. Click here to download and for access instructions.
Q: Is there ADA seating available in The 415?
A: Yes. Members needing accessible seating can purchase seats using the ADA toggle within the credit redemption flow. If you need assistance please contact Membership Services to coordinate. Call (415) 972-2209 or email [email protected]
